Privacy Policy

At the practice of Tran Ngoc Hieu, I recognize that the privacy and confidentiality of your personal information are fundamental to the therapeutic process. This policy outlines how I collect, use, and safeguard your data in accordance with the laws of the Socialist Republic of Vietnam.

1. Data Controller Information

I am the designated Data Controller responsible for your personal information:

Name: Tran Ngoc Hieu
Address: 96 Quốc Hương, Thảo Điền, An Khánh, Hồ Chí Minh 700000, Vietnam
Email: hieutrangoc@gmail.com
Phone: 0901113682

2. Categories of Data Collected

I collect and process the following types of information:

Basic Personal Data

Full name, date of birth, gender, and nationality.
Contact details (address, phone number, email).
Emergency contact information.

Sensitive Personal Data

Under Decree 13/2023/ND-CP, health and mental health records are classified as Sensitive Personal Data. This includes:

Physical and mental health history.
Clinical session notes and treatment plans.
Information regarding your private life shared during therapy.

3. Purposes of Data Processing

Your data is processed solely for the following purposes:

To provide professional counseling and psychotherapy services.
To maintain clinical records as required by professional ethics and Vietnamese law.
To manage appointment scheduling and billing.
To ensure your safety or the safety of others in crisis situations.

4. Legal Basis and Consent

By engaging in therapy with me, you provide voluntary and informed consent for the processing of your data.

Processing of Sensitive Personal Data is conducted based on your explicit consent, usually obtained via my “Informed Consent” form during our initial intake.
You have the right to withdraw this consent at any time, though this may impact my ability to continue providing therapy services.

5. Confidentiality and Disclosure

I maintain a strict policy of confidentiality. I will not disclose your personal data to any third party except in the following limited circumstances:

Legal Obligation: If required by a valid court order or a specific legal requirement under Vietnamese law.
Safety/Emergency: To prevent immediate harm to yourself or others (e.g., notifying emergency services).
Professional Supervision: I may discuss cases with a clinical supervisor to ensure quality of care; however, all identifying information is removed to ensure your anonymity.

6. Data Storage and Retention

Security: Your data is protected using technical and organizational measures, including encrypted digital storage and secure physical filing systems.
Retention: I retain clinical records for a period of [e.g., 7 or 10] years following the conclusion of our sessions, as required by professional standards, after which the data will be securely deleted or de-identified.

7. Your Rights as a Data Subject

In accordance with Vietnam’s Decree 13, you hold the following rights:

Right to Access: You may request to view or receive a copy of your personal data.
Right to Correction: You may request that I update or correct inaccurate information.
Right to Erasure: You may request the deletion of your data (subject to legal retention requirements).
Right to Restriction: You may request that I limit how your data is processed.
Right to Complain: You have the right to file a complaint with the Ministry of Public Security regarding the handling of your data.

8. International Data Transfers

If I use cloud-based therapy software or email services whose servers are located outside of Vietnam, your data may be transferred internationally. I ensure that all such service providers maintain high standards of data protection and security.

9. Contact Information

For any questions regarding this Privacy Policy or to exercise your data rights, please contact:

Tran Ngoc Hieu Email: hieutrangoc@gmail.com

Phone: 0901113682